This page describes the terms and conditions for using software provided and licensed by Marc Bernard Tools.
If you can’t access these Terms of Use or any link provided as part of these Terms of Use, please contact us.
You can find the “Terms of Use for Website” of Marc Bernard Tools at https://marcbernardtools.com/about/terms-of-use/.
1. Licensing
Marc Bernard Tools is an add-on for SAP Basis, SAP BW, and SAP BW/4HANA and, unless otherwise stated, licensed under the GNU General Public License version 3.0.
2. Warranty
Tools sold and distributed by Marc Bernard Tools are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Since SAP Basis, SAP BW, and SAP BW/4HANA function correctly on a clean install of itself, Marc Bernard Tools is guaranteed to function on a clean install of the minimum, stable, and required version of SAP Basis, SAP BW, and SAP BW/4HANA. Because the number and variety of other add-ons and custom developments are vast, we do not guarantee that Marc Bernard Tools will function with all SAP and third-party add-ons, and custom developments of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software or your custom developments. We assume no responsibility for any data loss as a result of installing or using Marc Bernard Tools. Should conflicts occur with SAP or third-party software or custom developments, we may provide support at our discretion.
3. Support
Marc Bernard Tools sells and distributes Marc Bernard Tools “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all SAP and third-party components or custom developments.
Support for tools sold and distributed by Marc Bernard Tools is only available for those who have an active and paid license. Support and automatic are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license to continue receiving support and automatic updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
Support and updates for Marc Bernard Tools are provided as long as Marc Bernard Tools is actively in development. Should any one of the following occur, Marc Bernard Tools will no longer be responsible for providing support for Marc Bernard Tools:
- Marc Bernard Tools is no longer actively developed as a viable product.
- Marc Bernard Tools is purchased or bought out by another company.
- SAP Basis, SAP BW, and SAP BW/4HANA are no longer actively developed.
Whilst we attempt to provide the best support possible for our tools, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
Community Support
Community support is managed via GitHub issues in the corresponding Marc Bernard Tool repositories. We are actively monitoring issues and will do our best to answer any support queries and help resolve the issue. We do not guarantee a specific response time and we do not provide a service level agreement.
Priority and Live Support
We provide priority support via email and phone. We do not guarantee a specific response time and we do not provide a service level agreement. In general, we operate weekdays from Monday to Friday, 9:00 to 17:00 pm EST. We will try to respond to email inquiries within one business day. Priority support is offered on a per-user basis and not a per-license basis. This means that we limit the amount of support we provide per paid license. Our support offered for paid licenses is limited to 2 hours of support per incident. We reserve the right to decline further support or to charge for additional support beyond the 2 hours of support. We endeavor to provide you with excellent customer service, but we reserve the right to immediately terminate service without a refund if a user is insulting, threatening, or abusive to our support team, or violates these terms. We do not provide support for issues that are not directly related to Marc Bernard Tools, such as SAP system configuration or custom development.
4. Automatic Updates
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for Marc Bernard Tools and all installed individual tools. Automatic updates are available as long as the license key generated from the purchase is valid and active.
To enable automatic updates in SAP development systems, license keys must be entered and activated in Marc Bernard Tools > Admin > Tools > License Keys. SAP test, quality, and production systems are supplied via transport requests and do not require any additional license key or entry of the key.
5. License Usage
Marc Bernard Tools grants each customer one or more non-transferable license(s) to use the software for internal use, as defined by the terms set in the customer’s chosen license package.
Where the license package allows the software to be used on multiple SAP systems, the customer/license-holder may not sell the originally-purchased license key provided by Marc Bernard Tools, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. Marc Bernard Tools will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
6. Delivery
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your tool downloads. You can download Marc Bernard Tools by logging into the account created for you when purchasing Marc Bernard Tools and clicking on the appropriate link.
Should you not receive an email containing your information, you can contact us at https://marcbernardtools.com/about/contact/ to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until the license key is renewed. This includes access to previous versions of tools that were available at the time the license key was active.
7. Ownership
All tools are the property of Marc Bernard Tools. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our tools are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental, or consequential damages or losses that occur due to the use or inability to use our tools.
8. Website & Tool Content
All content found on this site and throughout Marc Bernard Tools including images, documentation, support queries, and any other information is the property of Marc Bernard Tools and may not be redistributed without permission or consent.
9. Price Changes
Marc Bernard Tools reserves the right to modify, change, cancel, or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
10. Subscriptions & Automatic Renewal
Marc Bernard Tools are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This applies to all paid-for licenses.
This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription before the automatic renewal date.
Please note the following details of Marc Bernard Tools license subscriptions:
- Subscription renewals are automatically processed annually on the anniversary of your original purchase. The license renewal will continue and remain valid for each one (1) year unless the subscription is canceled prior to the renewal date.
- You may cancel your subscription at any time from your account page on the Marc Bernard Tools website.
- If you choose to cancel your subscription, you will no longer receive automated updates and priority support for the tools when your license expires.
- The renewal price will be the full price as published at the time of initial purchase, exclusive of any discounts.
- Grandfathered pricing: If you choose to cancel your subscription, and your renewal price is lower than the current listed price for the license (a “grandfathered” price), the lower renewal price will no longer be available to you.
- If you choose to renew your subscription after it has been canceled and your license has expired, you will be charged the current listed price for the license. We cannot apply older or grandfathered pricing to your new renewal purchase.
- We cannot grant refunds on renewal payments. We will send you an email two weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
- If you choose to cancel your subscription your license will expire on the anniversary of the original purchase, and you will no longer receive automated updates and priority support for the Marc Bernard Tools you have purchased.
11. Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time.
We, therefore, offer a “No Question Asked Refund Policy” (see https://marcbernardtools.com/about/refund-policy/).
If you would like to request a refund, please contact us at https://marcbernardtools.com/about/contact/. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
Eligibility conditions for a refund request:
- You are within the first 60 days of the original purchase of Marc Bernard Tools.
- We cannot grant refunds after the first 60 days of the original purchase.
- We cannot grant refunds on renewal payments. We will send you an email two weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
- You have purchased Marc Bernard Tools, and after installing and testing Marc Bernard Tools, you have found that it will not work for your business or required setup.
- You have not purchased the All-Access Pass. Refunds will not be granted to purchases of the All-Access Pass.
OR
- You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve Marc Bernard Tools in the future.
- If your issue(s) comes from not being able to install Marc Bernard Tools properly or get Marc Bernard Tools to perform its basic functions, we will happily consider your refund request.
- You have contacted our support team and allowed us to attempt to resolve your issue(s) or have explained why Marc Bernard Tools will not work for you.
- Please note, that technical issues caused by SAP or third-party add-ons, or custom developments will not provide grounds for a refund.
- You agree to deactivate and uninstall Marc Bernard Tools from your site if a refund is granted.
- Refunds will be offered at our sole discretion. By purchasing tools from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
11. Email
Marc Bernard Tools may occasionally send you emails related to the purchase of products from our company. We may also send you occasional email newsletters relating to Marc Bernard Tools updates, promotions, and the like. We will never sell or release your email or private data to any third-party vendors. You may opt out of these emails at any time without penalty.
12. Affiliate Disclosure
This website might in the future accept affiliate compensation. The affiliate compensation received will never influence opinions shared through content, topics, posts, emails, or other communications made on and via this website. We do not use any affiliate links in our blog content. We are independently owned and the opinions expressed here are our own.
On occasion, we will promote products or services (in other places on our website or in emails) that we have investigated and genuinely feel will deliver value to you. If and when we choose to promote other products and services, we believe in the service and value they can provide to you, not because we earn a commission. It is at your discretion whether you choose to purchase that product or service, and only if you purchase through our link will we receive compensation.
The majority of links on our website are not affiliated links. We will place an indicator next to each link (*) that is an affiliate link so you can see exactly which products and/or services we promote via affiliate links.
13. License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the “Terms and Conditions” listed and detailed on this page. We reserve the right to change or modify the current “Terms and Conditions” without prior notice or consent.
14. Open Source License Disclosure
Portions of the Marc Bernard Tools software product may be governed by one or more of the following licenses:
SIL Open Font License
FontAwesome (License)
https://fontawesome.com
Open Sans (License, Preview)
https://github.com/google/fonts
Righteous (License, Preview)
https://github.com/google/fonts
MIT
abapGit (License)
Copyright 2014 abapGit Community
https://www.abapgit.org
ABAP JSON (ajson) (License)
Copyright 2020 Alexander Tsybulsky
https://github.com/sbcgua/ajson
ABAP String Map (License)
Copyright 2020 Alexander Tsybulsky
https://github.com/sbcgua/abap-string-map
ABAP Logger (License)
Copyright 2017 Eric Peterson
https://github.com/ABAP-Logger/ABAP-Logger
Arbitrary Value Store Registry (License)
Copyright 2015 Martin Ceronio
https://ceronio.net/2015/05/arbitrary-value-store-registry-for-abap
https://gist.github.com/mydoghasworms/08ea60e95dd1fa90c90a
Other
Unsplash (License)
https://unsplash.com
15. Severability
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.
Created: February 14, 2020
Last Update: December 1, 2023